So I have recently taken a break from my Twitter chats. Reading sensless reposts of posts on Facebook. And dare I say it, shunned my daily digs into mobile news channels. Why might you ask? Well it’s because of the newly coined term Mobile First.
As my peers and friends might know we talk incessantly about being bleeding edge or BYO*. What I have come to embrace though is the notion of exactly how much time, effort, thought, rethought, long hours and fights with HR, Security, Operations and Legal are intrinsically entwined in being ‘Mobile First ‘.
I started this journey of change as an underground idea of what it could be if they just let me do ‘it’ the right way. The ‘it’ in this story is mobility. After a failed effort by my predecessor to bring in new devices to the enterprise, I walked into a whirl wind of old ideas and even older policies. Let me begin by telling you I preach several ideological points when I’m asked about ‘it’.
First about EMM: What worked for one company, doesn’t mean it will work here.
Two about the technology: Speak intelligently and use the correct terms and definitions.
Three about the users: Users are not unlike children, they get upset if they don’t understand it and you cannot force them to do something they don’t want to do.
Four about BYOD: It’s a personal choice, not a mandatory. It is not a cost save, but rather an enhancement to productivity. It is not BYO-iOS device, see first point.
So let’s move on and get to the point. Mobile First is the ideological notion that we, as savvy mobile users, would rather pick up our phone or tablet instead of a laptop or desktop.
What are the requirements to actually prefer mobile to anything else?
From the user:
1) What devices can be used to access work resources?
2) What apps can I use for productivity?
3) What controls are you going to force me to have on my personal phone?
4) How many steps does it take to get into my ‘work stuff’?
5) Can you see what I’m doing on my phone?
6) Can we have it in two weeks?
From the company :
1) How long is this going to take?
2) How do we monitor their activity, but only for our information?
3) What do we do if the device is a) lost/stolen, b) jail broken, c) its broken and goes to the *insert repair place, d) they let their kids use it.. This goes on and on.
4) This is going to cost how much!?
5) Do we get any additional resources?
6) What do you mean we need to set up reimbursement or stipend?!
7) What do we do with all of the devices that the users are going to turn in?
8) What are mobile apps?
9) How do we protect our information?
As an architect I hear these questions and more day in & day out. To move down the path you must make a list of questions and create a plan. Only then can you steer the Titanic.
If you have questions, ask!